Terms & Conditions
Last updated: 7 September 2026
These Terms & Conditions govern the use of services provided by Milton Locksmith & Security ("we", "us", "our"). By requesting or accepting our services, you agree to the terms below.
1. Quotes and pricing
Where possible, we provide an upfront price before starting work. Emergency callout quotes are based on the information provided by the customer at the time of booking; the final price may vary if the on-site situation differs materially from what was described.
2. Payment
Payment is due on completion of the job unless otherwise agreed in writing. We accept cash, card (credit/debit) and bank transfer.
3. Cancellations
There is no cancellation fee for standard (non-emergency) bookings cancelled before we arrive on site.
4. Licensing and insurance
Milton Locksmith & Security is a licensed and insured locksmith operating in Queensland, Australia.
5. Warranty
[Insert warranty terms for parts and labour, e.g. "Workmanship is guaranteed for X months from the date of service; hardware is covered by the manufacturer's warranty."]
6. Limitation of liability
To the extent permitted by law, our liability for any claim arising from our services is limited to the value of the service provided. We are not liable for pre-existing damage or faults unrelated to the work performed.
7. Non-destructive entry
We prioritise non-destructive entry wherever reasonably possible. In some circumstances (e.g. certain break-in situations, damaged hardware), destructive entry may be required and will be explained before proceeding where practical.
8. Complaints
If you are unhappy with our service, please lodge a complaint via our Complaints page and we will respond within a reasonable timeframe.