Privacy Policy
Last updated: 7 September 2026
Milton Locksmith & Security ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Information we collect
- Contact details you provide via our website, phone, SMS or WhatsApp (name, phone number, email, address, suburb)
- Details about the service you request (e.g. lockout, rekey, installation)
- Technical information such as IP address and browsing behaviour on our website (via analytics tools)
2. How we use your information
- To respond to enquiries and provide quotes
- To schedule and carry out locksmith and security services
- To send appointment confirmations and follow-ups via SMS, WhatsApp, phone or email
- To improve our website and services
3. Disclosure of information
We do not sell your personal information. We may share limited information with trusted third parties strictly for the purpose of delivering our services (e.g. payment processors, scheduling software), and only where required by law.
4. Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, alteration or disclosure.
5. Access and correction
You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.
6. Complaints
If you believe we have breached the Australian Privacy Principles, you can lodge a complaint via our Complaints page. We aim to respond to all complaints within a reasonable timeframe.